Customer Support VA
Our Grit Customer Support VAs provide excellent customer experience ensuring your customers get the assistance they need, when they need it the most.
Chat/ Email/ Phone Support
- Respond to client concerns on chat or messaging services
- Monitor and reply to email queries
- Answer customer questions over the phone
Ticket Management
- Answer and update support tickets
- Escalate and resolve trouble tickets
- Ensure prompt ticket response and resolution
Customer Feedback
- Send feedback queries or surveys
- Track, monitor and respond to feedback
- Create feedback reports and summaries
Create Customer Support SOPs
- Create and update customer support scripts
- Develop FAQs for sites and blogs
- Generate guidelines for effective customer issue resolutions
What Our Clients are Saying
I've known Rosangela and the remarkable team at Grit for a significant period, and it's been incredible to witness their dedication and the transformative impact they've had on businesses. Grit stands out not just for the exceptional quality of their virtual assistant services but for their unwavering commitment to truly understanding and catering to the unique needs of their clients. Their professionalism, efficiency, and the innovative solutions they provide are unparalleled. Seeing the success and the positive feedback from those who've had the pleasure of working with Grit, I am confident in their ability to elevate any business to new heights. If you're looking to enhance your operational efficiency with a team that adds real value, look no further than Grit.
I want to extend my deepest gratitude to Grit Virtual Assistance for their invaluable support in enhancing my business's sales and marketing efforts. Their team expertly handled tasks such as cold calling, lead generation, social media management, CRM management, and e-commerce, which significantly contributed to our success. With their dedication and proficiency, they truly became an indispensable asset to our operations. Thank you, Grit VA, for your exceptional service and unwavering commitment to helping businesses thrive.
Virtual assistants have truly revolutionized my business. Gone are the days of chaos and stress caused by limited local assistants. With virtual support, not only have we saved on employment taxes, and long coffee breaks, but we've also experienced unparalleled efficiency and accountability. From managing emails to scheduling appointments, virtual assistants seamlessly integrate into our workflow, providing flexible and prompt support. With advanced tracking tools, I have complete visibility into their work, ensuring tasks are completed to the highest standard. Thanks to GRIT Virtual Assistants, my business has transformed into a well-oiled machine, bringing fulfillment and confidence to our operations. I highly recommend Rosangela’s Grit VAs!
I met Rosangela almost 9 years ago and I was trying to build my business in the most effective way I could. She highly recommended that I used Virtual Assistants and gave me the push to go for it. The best advice, my VAs have been with me since then, they are hardworking, loyal, great attendance records, the best! People ask me how do I monitor them and trust them, it never enters my thoughts as the work is always done as expected. Thank you Rosangela for that push and support.
She is amazing to work with and she found the perfect assistant for me!
My Grit VA is really great! Her dedication, skills, and positive attitude greatly enhanced my business.
I’m not an expert on social media so I really appreciate my Grit VA who’s managing my social media accounts! She’s doing an amazing job!
Grit has been amazing. Any time I am in a binding and need help they are quick and professional. I would highly recommend them!
I hired a Grit VA for flexibility and reduction of costs and I’m glad I did as everything’s working out fine!
I’ve been looking for a while to find the best person to work with me so when Grit VAs sent me Pat's profile, I knew I found the one I was looking for!
Hiring a GRIT virtual assistant was the best decision of my professional career! I was able to save 70% on overhead costs and most importantly, increase my bottom line by focusing my attention on more impactful activities. It feels great to come back to the office with most of my to-do’s handled by my Grit VA who is wonderful and is a quick learner!
My Grit VA has taken on so many tasks to free me up to do other things. She is a fast learner and I only have wonderful things to say about her work ethic, her professionalism and go getter attitude. I’m so glad I hired a Grit Virtual Assistant!
GRIT VAs flexibility and scalability have been a game-changer for my business journey. Their ability to tailor services to my specific needs, whether part-time or full-time, has provided me with unparalleled flexibility. Having an exclusive assistant dedicated solely to my tasks has been invaluable, allowing me to focus on what truly matters while they handle the rest with expertise and efficiency. I'm incredibly grateful to GRIT VAs for paving the way for my growth and success. Their commitment to empowering businesses like mine is truly commendable, and I highly recommend their services to anyone seeking flexibility and scalability in their virtual assistant services.
Thanks to Grit VAs, I've experienced firsthand the cost-efficiency and reliability of hiring a Virtual Assistant. By choosing Grit VA, I've avoided the overhead costs typically associated with full-time staff, allowing me to allocate resources more effectively. What's more, their dedication and expertise have provided me with unparalleled security and loyalty. Knowing that Grit Virtual Assistants are highly trained professionals with at least a bachelor's degree gives me peace of mind, knowing that my tasks are in capable and trustworthy hands. I'm grateful for their support and the assurance that comes with partnering with Grit VAs for my virtual assistance needs.
I am continually impressed by the commitment of Grit Virtual Assistants to the training and development of their virtual assistants. Their dedication to providing ongoing education ensures that their team stays at the forefront of industry trends and equipped with the latest skills. This proactive approach not only enhances the capabilities of their virtual assistants but also ensures they remain well-prepared to meet the evolving needs of my business. Thanks to Grit VAs continuous training initiatives, I have full confidence in the expertise and proficiency of their team, knowing that they are always striving to deliver the best possible service. I highly recommend Grit VA to anyone seeking to leverage their business to either do more business or to create more freedom. Maybe even both.
